Returns & Refunds

We stand behind our items and your satisfaction. Merchandise found to be incorrect or defective due to Laser ink solutions error will be replaced or rectified at no additional cost. All claims must be made within 15 days of receipt of merchandise. No returns will be accepted without prior authorization from Laser ink solutions. It is the customers responsibility to pay for shipping back the item. If finished products are damaged by the shipping company, new products will be shipped once we have finalized the situation with the shipping company. Please contact laser ink solutions if you have a problem with an item.

Terms & Conditions

Payment
Payment is to be received after proof approval and before we start decorating the products. The reason for that is once we start decorating we cannot return the product or sell the product.

Artwork Charges
Custom engraving your logo requires certain skills. If your artwork is not production ready, a one-time charge may apply. The fee to prepare your artwork is $20. All artwork is archived for future orders and can be accessed by the artisan without incurring additional fees. If your artwork is low resolution (less than 300 dpi), or copied an image from your company’s website, we can redesign your low-resolution image for you at a fee of $40.

Artwork that is not camera ready will be considered as is and subject to an art charge and/or the one-time setup fee. We reserve the right to determine what is camera ready artwork.

Cancellation
If you decide to cancel after we have placed an order for the products, you will be billed for the products and not the decoration. If the manufactured where we got the products from allows us to return the items, we will do that and you will have to pay any shipping or restocking fees applied. If you cancel after decoration has started you want changes done and it requires us to get more products you will be billed for the labor and products that have already been done.

Invoicing and Terms
All orders will require payment in full after PO has been sent to us and proof has been approved. We provide invoicing through PayPal Business. A 3% transaction fee will be added to invoice amounts for credit card payments only. For physical checks or ACH, there are no transaction fees.

Manufacturer Warranty
The services provided by Laser Ink Solutions, LLC may impact certain warranties provided by the manufacturers and/or retailers of the subject product(s). Customers shall refer directly to the warranty provided by any such manufacturer or retailer. Laser Ink Solutions, LLC shall in no way be liable if a manufacturing, retailer, or other warranty is limited or voided as a result of the services provided by Laser Ink Solutions, LLC.

Order Confirmation
Order confirmations are sent via email. It will be sent once the complete order has been received with the artwork and any instructions. Due to the possibility of currently working on jobs, we will not know the ship date until we start on your project. Once we know the ship date we will let you know and provide tracking. We reserve the right to correct any obvious clerical errors.

Proofs
A virtual proof will be emailed within 48 hours of receiving the order. The proof approval must be approved through email to Laser Ink Solutions LLC before the order will proceed to production. Note: A virtual proof is intended as an approximate representation of the final product. Colors may vary. Placement and size of the imprint is as close as we can get it and is intended to help visualize your order. For round logos, understand that round logos on a cylinder object such as drinkware may not be perfectly round.

Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All products are shipped by individual package carriers or freight carriers depending on weight and destination of the shipment. We reserve the right to ship any order by the method we determine as the most efficient manner. Shipping insurance is optional and must be paid by the customer if you want it.

Laser Ink Solutions, LLC will not be held responsible for any shipping delays, damages, or loss caused by the individual package carrier or freight carrier. If there are any issues with the order once it is delivered make a note with the courier BEFORE accepting delivery and/or signing for delivery.

Trademarks, Emblems, Copyrights, Patent, or Similar Rights of Protection
All logos, emblems, copy, or similar material supplied by any source other than Laser Ink Solutions, LLC to produce an order, it is agreed and understood that Laser Ink Solutions, LLC shall be acting as the agent of the customer on the use of such material. The customer, as principal, shall be responsible to comply with all laws regarding copyright, trademark, patent, right of privacy, licensing, or similar right of protection, and shall indemnify and save harmless Laser Ink Solutions, LLC, its agent, for any suits, claims, or actions of any nature for damages, expenses, or costs which may arise by reason of Laser Ink Solutions, LLC using said material in accordance with the customers direction, all of which shall be considered within the scope of the aforementioned agency relationship. Trademarks and logos shown by Laser Ink Solutions, LLC are merely depicted to represent the products and/or ability to decorate them, but were never meant to imply the decorations were created by this company or that the products with any specific decorations are available to any purchaser without the consent of the owners of the trademarked or copyrighted art or copy. Trademarks and logos shown do not imply endorsement of our products by their owners. Laser Ink Solutions, LLC reserves the right to use all supplied artwork in our displays and advertising unless we are notified in writing at the time the order is placed.

By ordering from Laser Ink Solutions, LLC, you agree to these terms and conditions. If you have any questions or concerns regarding these policies, please feel free to contact us.